Privacy Policy

Information We Collect

We gather information that enables us to deliver a secure, personalised, and enjoyable experience. This includes details you provide directly and data generated through your activity on our site.

Personal Information

When you create an account, make a deposit, or withdraw funds, we collect information such as your full name, date of birth, residential address, email address, telephone number, and payment details. We also verify identity as required by gaming regulations and anti-money laundering obligations. This helps us maintain a safe environment and comply with legal requirements in Canada.

Technical and Usage Data

Our systems automatically record certain technical information, including your IP address, browser type and version, device operating system, pages visited, time spent on each page, and referral sources. This data helps us understand how our platform is used and how we can improve it.

How We Use Your Information

We use the information we collect for several legitimate purposes. Primarily, it allows us to manage your player account, process deposits and withdrawals, provide customer support, and deliver the games and services you request.

Additional uses include personalising your gaming experience, sending important account notifications, detecting and preventing fraud or suspicious activity, and meeting regulatory reporting obligations. With your consent, we may also use your contact details to inform you about promotions, bonuses, and new features that may interest you. You can adjust these communication preferences at any time.

Sharing and Disclosure

We do not sell your personal information to third parties. However, we may share data with trusted service providers who assist in operating our platform. These include payment processors, identity verification agencies, hosting providers, and customer support partners. All such parties are contractually obligated to maintain confidentiality and use the data only for the purposes we specify.

We may also disclose information when required by law, such as in response to lawful requests from regulatory authorities, law enforcement, or licensing bodies. In the event of a business transfer or merger, your information may be shared with the acquiring entity, subject to the same privacy protections outlined here.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to maintain your login session, remember your language and currency preferences, analyse site performance, and support marketing efforts. Some cookies are essential for the platform to function properly, while others help us understand user behaviour.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect your ability to use specific features of the site. We also work with selected analytics and advertising partners who may set cookies with our permission.

Data Security

We take the protection of your information seriously and implement industry-standard administrative, technical, and physical safeguards. These include encryption of sensitive data, secure servers, regular security assessments, and restricted staff access to personal information. While no system can guarantee complete security, we continuously review and update our measures to address evolving threats.

Your Rights and Choices

Under applicable Canadian privacy legislation, you have the right to access the personal information we hold about you, request corrections if it is inaccurate, and, in certain circumstances, ask for its deletion. You may also withdraw consent for certain processing activities, subject to legal and contractual restrictions.

To exercise these rights, please contact our customer support team. We will respond to your request within the timeframes required by law and may ask for identification to protect your privacy and security.

Retention of Information

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Once retention is no longer required, we securely delete or anonymise the data.

International Transfers

Some of our service providers may be located outside of Canada. When we transfer personal information to other jurisdictions, we take steps to ensure that appropriate safeguards are in place to protect your data in accordance with Canadian privacy standards.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices, technology, or legal requirements. The revised version will be posted on this page with an updated effective date. We encourage you to review it periodically. Your continued use of our services after changes have been posted indicates your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our support team through the live chat feature on our website or by email at [email protected].

This Privacy Policy is effective as of January 2025.